Frequently Asked Questions
Everything you need to know about protecting your home with BugMD.
Are BugMD products safe to use around children and pets?
Yes, BugMD products are formulated with plant-powered ingredients like essential oils, making them safe for use around kids and pets when used as directed.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard shipping within the United States generally takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it within 30 days for a full refund, minus shipping and handling.
Do your pest control solutions work on all types of insects?
Our formulas are designed to target a wide range of common household pests, including ants, roaches, fleas, ticks, and spiders. Please check individual product labels for specific species.
Can I use BugMD products both indoors and outdoors?
Most BugMD solutions are versatile enough for both indoor and outdoor use. We recommend testing a small inconspicuous area before applying to delicate fabrics or surfaces.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.